Warranty Policy

Warranty Claims

SmokeIt.com will cover manufacture defects at the time of receiving the product. Customer has up to 30 days to return or exchange a product due to manufacture defects. This warranty policy lasts until you decide to use the product, unfortunately SmokeIt.com can't offer you a refund or exchange once the product has been used. Customer is obligated to pay all shipping charges associated with returns, unless the return is due to a manufacture defect discovered within the first 30 days from the purchase date.

Additional warranties vary depending on manufacture. We suggest you research the manufactures warranty policy before placing your order.

Customer is obligated to pay all shipping charges associated with warranties beyond our 30 day manufacture defect warranty. 

Warranty must include a Return Authorization (RA) number which can be acquired by calling us at 1-877-766-5399 or emailing us at info@smokeit.com

You must have an authorized RA number for all warranties. This will ensure proper processing of your item(s). We are not responsible for items sent to us without an RA number. The RA number must be written on all sides of the packaging that the returned item is being shipped in. If you have any further questions, please contact us by phone at 1-877-766-5399 or email at info@smokeit.com.

You must have a proof of registration (online order number) for all warranties. 

Customer will be obligated to pay all shipping charges related to exchanges, returns, and warranty if any are provided.

When returning a warrantied product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. SmokeIt.com is not responsible for packages lost in transit without proof of tracking.

SmokeIt.com is not responsible for items going out of stock. As a result, we may not be able to make requested exchanges. If this is the case, we will refund your form of payment for the purchase amount or provide you a newer model.

If you have any further questions, please contact us by phone at 1-877-766-5399 or email at info@smokeit.com.

To return a product for warranty by mail:

  • Include a copy of your proof of purchase. 

Ship your package to:

WARRANTY DEPARTMENT
1705 S 93RD ST
SUITE F21
SEATTLE, WA 98108
 

If a customer returns merchandise that does not meet conditions of the Warranty Policy, it will be sent back to the customer at their expense.

  

FOREIGN COUNTRY RETURN POLICY

Our foreign warranty policy is implemented on a case-by-case basis. Because of the rise of shipping costs, customs fees, and taxes, we do our best to accommodate such requests within our discretion, though always with customer satisfaction in mind.

 

NOTICE

SmokeIt.com reserves the right to amend this Warranty Policy at any time by posting the amended terms on this page. As well, SmokeIt.com and its affiliates reserve the right to refuse a warranty for any reason.

 

Questions? Visit Our FAQs and User Guides, or Contact Us!